Appointment Policies

Appointment Expectations:
To make sure you get the most out of seeing us we want to make sure the following is observed:
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The exercise pre-screening form needs to be filled out and brought with you for your initial consultation.
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Any referral paperwork also needs to be brought with you or left at the location/facility.
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It is best to dress comfortably in case you need to try some of the prescribed exercises.
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Your phone should be turned off or on silent (no vibration) so your session is not interrupted.
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No calls should be taken during a consultation unless they are very important.

Cancellation policy:
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Appointments will be confirmed the working day before your appointment. This may be in the form of a text (SMS) message or phone call.
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If you need to cancel your appointment, it should be done with as much notice as possible to allow someone else can take that appointment slot.
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All cancellations after the reminder/confirmation or failure to arrive will be charged the full consultation fee.
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All rescheduled appointments after the reminder/confirmation will be charged a half consultation fee.
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No cancellations will be accepted via SMS/text message.
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It is your responsibility to remember your appointment.
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We understand that some circumstances may prevent you from attending your appointment and these will be taken into consideration.

Duration of appointments
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Most appointments last for approximately 30 minutes. This time allows us to focus on one major problem or two minor problems.
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If you have a more complex medical history you may want to consider an extended appointment (60 minutes, no bulk billing allowed for this session).
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If you are late attending your appointment you may not get the full time allocated.
